A new simple and effective management of interactions with clients and colleagues.
That’s why we invest in our technical skills and investigate our clients’ communication background, developing customized projects that meet both real needs and ambi-tions.
A full suite of services for an outstanding user experience.
Easy to set up and use , plenty of features for enhancing user experience.
Presence, agent bar, integration with CRM/ERP cards, manual or automatic hold and much more.
English, French, Spanish, Italian, German, Arabic, Portuguese and dutch.
Directories to easily find all company contacts and ACD to manage queues nad analytics
Directories to easily find all company contacts and ACD to manage queues nad analytics.
A simple and beautiful platform that delivers great service across all channels
Presence, live chat, omnichannel, IVR features and much more.
Voice, email, web, social, SMS.
Real time analytics to check the quality of each call
Call recording of conversations and analytics.
The EICC platform is Microsoft certified for its effective integration with Skype for Business.
An enterprise solution for Cisco environments, perfect for multi-site businesses.
Semplicità di utilizzo e configurazione, ricca di funzionalità per esaltare la user experience.
A perfect solution for multi-site businesses as companies working in retail, finance or utilities at global level.
High system stability and reliability.
Centralized contact center for multi-tenant and multi-site organizations.
Real-time monitoring and analytics.
Dispatch calls quickly with a personal touch.
Answer, park, hold, transfer and monitor all calls directly from Cisco user friendly interface.
Synchronization with Cisco CUCM, User Directory and Active Directory.
Reduced number of keys for speed dial accounts.
Presence awareness to view the availability of colleagues and reduce communication delays.
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