• The perfect synthesis of phone and PC

    A new simple and effective management of interactions with clients and colleagues.

We are a reference point for the Medium Enterprise market, from design to delivery and support of attendant console solutions.

Our solutions

Enterprise solutions for multisite businesses

Solutions for visually impaired and blind operators

Multi-cluster and high reliability solutions

Solutions for critical environments and control rooms

In FAR Networks we believe that technology should be simple and useful

That’s why we invest in our technical skills and investigate our clients’ communication background, developing customized projects that meet both real needs and ambi-tions.

Why choose FAR Networks?

Ten years’ experience

Integration with company directories, CRM and legacy systems

Troubleshooting

Training and Support

We work with the most innovative partners, side by side

Imagicle Blue’s Attendant Console

A full suite of services for an outstanding user experience.

  • Simple and user friendly

    Easy to set up and use , plenty of features for enhancing user experience.

  • Ready for contact centers

    Presence, agent bar, integration with CRM/ERP cards, manual or automatic hold and much more.

  • Multi-language

    English, French, Spanish, Italian, German, Arabic, Portuguese and dutch.

  • Perfect with ACD and directories

    Directories to easily find all company contacts and ACD to manage queues nad analytics

  • Certified for visually impaired and blind operators

    Directories to easily find all company contacts and ACD to manage queues nad analytics.

Enghouse EICC

A simple and beautiful platform that delivers great service across all channels

  • user friendly and interactive attendant console

    Presence, live chat, omnichannel, IVR features and much more.

  • Multimedia queuing

    Voice, email, web, social, SMS.

  • Quality control

    Real time analytics to check the quality of each call

  • Call recording

    Call recording of conversations and analytics.

  • Perfect with Skype for Business

    The EICC platform is Microsoft certified for its effective integration with Skype for Business.

Enghouse Arc Pro

An enterprise solution for Cisco environments, perfect for multi-site businesses.

  • Strong scalability for Enterprise businesses

    Semplicità di utilizzo e configurazione, ricca di funzionalità per esaltare la user experience.

  • Complexity Management

    A perfect solution for multi-site businesses as companies working in retail, finance or utilities at global level.

  • Stability

    High system stability and reliability.

  • Multi-tenant

    Centralized contact center for multi-tenant and multi-site organizations.

  • Supervisor Connect

    Real-time monitoring and analytics.

Cisco Unified Attendant Console

Dispatch calls quickly with a personal touch.

  • High quality call routing and distribution tools

    • Presence, live chat, omnichannel, IVR features.
  • Call Control and ease of use

    Answer, park, hold, transfer and monitor all calls directly from Cisco user friendly interface.

  • Integrated company directory

    Synchronization with Cisco CUCM, User Directory and Active Directory.

  • Speed dials

    Reduced number of keys for speed dial accounts.

  • Presence

    Presence awareness to view the availability of colleagues and reduce communication delays.

We test all new solutions and updates in our labs to guarantee the best quality for our clients

Talk to an expert

FRIENDS AND CLIENTS