We guarantee compatibility and reliability.
Voice, email, video, web, social, SMS. Queuing of all communications through Lync/SfB, IM included.
We deliver platforms that integrates perfectly with all main CRM on market as Salesforce or Microsoft Dynamics.
The opportunity to gather customer feedback on your service, through post call survey automation.
Assign incoming calls to the most suitable agent.
Data collection for analytics and real time monitoring of all multi-channel interactions.
Inbound/outbound call, live chat, voice & web call back, social web services, keyword-based email routing, SMS
Platforms that work perfectly in Microsoft, Cisco or Hybrid environments.
We offer user friendly platforms that integrate attendant console and multichannel contact center features.
Presence, live chat, omnichannel, IVR features and much more.
Voice, email, web, social, SMS.
Real time analytics to check the quality of each call.
Call recording of conversations and analytics.
The EICC platform is Microsoft certified for its effective integration with Skype for Business.
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