• Contact Center Skype for Business

We offer contact center solutions that are Microsoft certified for working perfectly in Skype for Business environments.

Microsoft certified solutions

We guarantee compatibility and reliability.

Multimedia queuing

Voice, email, video, web, social, SMS. Queuing of all communications through Lync/SfB, IM included.

CRM integration

We deliver platforms that integrates perfectly with all main CRM on market as Salesforce or Microsoft Dynamics.

Post-call survey

The opportunity to gather customer feedback on your service, through post call survey automation.

Skill-based Routing

Assign incoming calls to the most suitable agent.

Business Intelligence

Data collection for analytics and real time monitoring of all multi-channel interactions.

Multi-channel

Inbound/outbound call, live chat, voice & web call back, social web services, keyword-based email routing, SMS

High Interoperability

Platforms that work perfectly in Microsoft, Cisco or Hybrid environments.

We test all new solutions and updates in our labs to guarantee the best quality for our clients

Talk to an Expert

Focus on User Experience

We offer user friendly platforms that integrate attendant console and multichannel contact center features.

Enghouse EICC

  • INTERACTIVE AND USER FRIENDLY ATTENDANT CONSOLE

    Presence, live chat, omnichannel, IVR features and much more.

  • MULTIMEDIA QUEING

    Voice, email, web, social, SMS.

  • QUALITY CHECK

    Real time analytics to check the quality of each call.

  • CALL RECORDING

    Call recording of conversations and analytics.

  • PERFECT WITH SKYPE FOR BUSINESS

    The EICC platform is Microsoft certified for its effective integration with Skype for Business.

We choose the best technologies to deliver valuable collaboration experiences. We are markedly good at integrating Cisco and Microsoft products, enabling the two worlds to communicate with each other and with other third party applications.