The company is strongly oriented to research. It discovers, develop and distributes diagnostics and innovative therapeutic products giving great benefits to patients and answers to clinical questions not solved yet.
Roche has more than 88500 employees and its products are sold in more than 150 countries. Its several branches, with central seat in Basel, are always available to perform the best possible services.
Roche expects that the experience of the customers contacting their Help Desk is the best possible one, and that it is identical in all Countries.
The aim is to give 180 specialists the opportunity to manage in a simple, smart way, the flow of internal and external interactions, optimizing resources and customer satisfaction.
Unified and better customers’ experience