Sibelco italia is a multinational company which has being operating for 130 years, producing and distributing silica powder. With 245 producing branches, it is a world’s leader in extracting, processing and distributing quartz, cristobalite, nefeline, sienite, olivine and clay.
Sibelco needed to start a controlled migration process of all offices in Europe, to a central cluster in Belgium, based on the Cisco Call Manager technology. Together we prepared the entire process, on the basis of a proactive cooperation, focusing on the customer’s needs in terms of resources organization, telephone expenses control, flows management both internal and external.
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